MacRecon

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TaskAgent (iOS) FAQ



Why is TaskAgent 3 a separate app?
Since TaskAgent 3 is a complete rewrite of the app and only compatible with iOS 7, this was planned to differentiate the app.

Why does TaskAgent 3 require a new in-app purchase to unlock all functionality from the app, even to previous users?
Because there’s no proper way to offer upgrade pricing to existing users in the App Store, this was the best solution available. You can use the app for free and without ads -- just some restrictions; if you need further functionality, the in-app purchase opens up the app completely.

What about users who have a version of the app previous to TaskAgent 3?
While the old version of TaskAgent has been removed from sale, users who have already bought the app can redownload it from the “Purchased” section in the App Store and will continue to work.

With what devices is TaskAgent 3 compatible?
TaskAgent requires iOS 7 or greater, and is a universal app capable of running on both iPhones and iPads that support this latest version of iOS.

How can I enable Dropbox syncing?
Go to the settings inside TaskAgent, then link your account in the Dropbox panel. You’ll be prompted to authorize the app for accessing Dropbox.

Changes to my lists are not syncing. What’s happening?
Dropbox provided a new and improved Sync API to third-party developers that automatically takes care of all syncing in the background as long as an internet connection is available.

Is there a way to quickly mark a task as done?
Yes! Double-tap any task to quickly mark it as done or not done. There’s also an option in the app’s settings called Swap Tap Actions that brings back the same action for a single-tap, as it appeared in versions previous to 2.2, and the double-tap for accessing the task’s details.

How does TaskAgent work with Dropbox?
TaskAgent communicates to Dropbox through the folder access APIs, meaning that it will create a special folder (referred to as an “app folder” as noted in Dropbox’s documentation) to use exclusively for the app. This folder, once created, can be moved anywhere inside your Dropbox or even rename it without affecting its connection to TaskAgent.

Why doesn’t TaskAgent support root Dropbox access?
As of version 2.4, TaskAgent no longer officially supports root Dropbox access. And as of version 3.0, it was removed completely. This choice was carefully considered after talking to several users, and will ultimately allow for better features to be added to the app in the future. Folder access also has several advantages over root access when thinking in terms of how well the Dropbox API works.

Is it possible to share my data with other TaskAgent users on different Dropbox accounts?
Sorry, TaskAgent is targeted for single users only. TaskAgent is not a group collaboration tool, or has ever claimed to be one.

My lists are being duplicated with things like “conflicted copy” being appended to their names.
While Dropbox’s Sync API does its best to keep files in sync, sometimes conflicts do happen. Whenever a rare conflict does happen, TaskAgent will keep both versions of the file just to be safe. This will continue to be improved in future updates.

I’ve enabled TextExpander, yet my snippets don’t work. What’s wrong?
Probably snippet sharing isn’t enabled inside the TextExpander touch app itself, or snippets haven’t been refreshed from TaskAgent’s settings. Please verify that all settings are correct.

How are the lists formatted when saved to Dropbox?
For Dropbox syncing, they’re saved as a regular text file and UTF-8 encoded. For more information, please see the formatting guide.

I forgot my Dropbox password. How do I reset it?
Go respectively to dropbox.com and start the password recovery procedure. TaskAgent uses Dropbox’s own SDK and doesn’t have access to your password.

Will you support service “X” or Android in the future?
There are currently no concrete plans to provide additional services or smartphone alternatives to TaskAgent in the future.





TaskAgent (Mac) FAQ



What are the system requirements for TaskAgent?
Any Mac running OS X 10.8 (Mountain Lion) or greater. For the optional syncing, a Dropbox account and an internet connection is required.

Where can I find TaskAgent’s preferences?
In the menu bar, under TaskAgent > Preferences.

How do I get the app to sync with Dropbox?
Go to the app’s preferences. There, click on the Link Account button for Dropbox and follow the instructions.

How are the lists saved to Dropbox?
They’re saved as plain text files and UTF-8 encoded. For more information, please see the formatting guide.

How does TaskAgent work with Dropbox?
TaskAgent communicates to Dropbox through the folder access APIs, meaning that it will create a special folder (referred to as an “app folder” as noted in Dropbox’s documentation) to use exclusively for the app. This folder, once created, can be moved anywhere inside your Dropbox or even rename it without affecting its connection to TaskAgent.

Why doesn’t TaskAgent support root Dropbox access?
As of version 1.0.2, TaskAgent no longer officially supports root Dropbox access. This choice was carefully considered after talking to several users, and will ultimately allow for better features to be added to the app in the future. Folder access also has several advantages over root access when thinking in terms of how well the Dropbox API works.

Is it possible to share my data with other TaskAgent users on different Dropbox accounts?
Sorry, TaskAgent is targeted for single users only. TaskAgent is not a group collaboration tool, or has ever claimed to be one.

When does the app sync?
You can configure the timer for automatic sync each predetermined amount of minutes in the app’s preferences. Also, TaskAgent will automatically sync under certain special conditions, but can be manually prompted to do so by clicking the refresh icon (the middle button at the top of the app’s window).

How do I archive a list?
Either right-click or option-click a list, and choose the option to archive it.

How do I access my archived lists?
In the menu bar, under Window > Archived Lists.

My archived lists don’t appear in Dropbox. What can I do?
Archived lists are not supposed to sync like regular lists, mainly due to how a user tends to have a lot of archived lists. What can be done, however, is back them up to Dropbox or restore them from Dropbox. In the archived lists window, click the Dropbox Actions to access these options.

My lists are being duplicated with numbers like (1) being appended to their names.
This is a known issue in lists that contain non-English characters in their names. Please avoid using these characters just in the lists’ names. Tasks remain unaffected and can contain any kind of characters.

Some lists have disappeared. What can I do?
If you’re having problems in having your lists appear either inside the app or your Dropbox folder, please try the Troubleshooting options inside the app’s preferences.

TaskAgent keeps crashing or getting stuck at launch. What can I do?
You can try to do a clean launch of the app. All data saved to Dropbox will not be affected. To do so, first make sure the app is closed. After, using the Terminal (found in the Mac’s Applications folder, under Utilities) type exactly the following:
defaults write com.macrecon.TaskAgentMac cleanAll YES
Press Return, and now try relaunching TaskAgent.

I forgot my Dropbox password. How do I reset it?
Go to dropbox.com and start the password recovery procedure. TaskAgent only uses Dropbox’s own SDK and never has actual access to your password.





JotAgent FAQ



With what devices is JotAgent compatible?
JotAgent 3 requires iOS 7 or greater, and as a universal app is capable of running on both iPhones and iPads.

How are the notes formatted when saved?
For Dropbox and OneDrive, they’re saved as a regular text file and UTF-8 encoded. For Evernote, they follow their guidelines for English-language notes to be stored in the notebook of choice.

Is JotAgent capable of saving larger notes?
While JotAgent was designed to save quick notes, it has been successfully tested in saving notes with over 5000 words.

How can I change my default Evernote notebook choice?
In the app’s settings, simply navigate to the accounts section and choose a different notebook for Evernote.

I’ve enabled TextExpander, yet my snippets don’t work. What’s wrong?
Probably snippet sharing isn’t enabled inside the TextExpander touch app itself or snippets haven’t been refreshed from JotAgent’s settings. Please verify that all settings are correct.

I forgot my Dropbox/Evernote/OneDrive password. How do I reset it?
Go respectively to dropbox.com, evernote.com, or onedrive.com, and start the password recovery procedure. JotAgent uses the official SDK for all services and doesn’t have access to your password.

Will you add support for “X” service or Android in the future?
There are currently no plans to provide additional services or smartphone alternatives to JotAgent in the future.